When a Compressor Dies
at 11 PM, We Answer.
Two-van appliance repair for multi-unit portfolios. Documented SLAs, certified technicians, and a service binder your compliance officer will actually want to read.
Avg. Response Time
Dispatch to on-site arrival
First-Visit Resolution
No callback required
Active Tech Certifications
EPA 608 · NASTeC · ESCO
Coverage Polygons
Metro service area
Coverage Map — Service Polygons
34 zip codes · Metro radius
What We
Actually Fix.
No generalist handymen. Each technician holds category-specific certification for every appliance class below. First-visit parts availability: 94%.
Compressor Resurrection
Control Board & Electronics
Drum Seal & Bearing Overhaul
Refrigerant & Leak Remediation
Overflow Dispatch (Warranty Routing)
Parts inventory updated weekly · OEM-matched replacements stocked per local building vintage analysis
Transparent
Process.
Every phase of the partnership is documented here — process on the left, the actual MSA language that governs it on the right. Read this page and you already know what the contract looks like.
Onboarding Audit
Property Assessment & Portfolio Intake
Before the first ticket is dispatched, we conduct a portfolio audit: appliance age distribution, brand mix, and failure-frequency data from your maintenance logs. This lets us pre-stock parts specific to your building vintage.
Portfolio intake form (units, property types, appliance inventory)
Appliance age & brand analysis — identifies high-probability failure units
Parts pre-stock recommendation memo delivered within 5 business days
Technician assignment based on portfolio appliance mix
MSA § 2.1 — Onboarding Obligations
"Service Provider shall conduct a one-time Portfolio Audit within fourteen (14) calendar days of MSA execution. Client shall provide appliance inventory data in the format specified in Exhibit A. Service Provider shall deliver a written Parts Availability Report within five (5) business days of data receipt."
Process Flow
Dispatch Integration
Ticket Routing & Communication Protocols
We integrate with your existing property management software or accept tickets via dedicated email, SMS, or phone line. Every ticket receives a confirmation number and estimated arrival window within 30 minutes of submission.
Dispatch method configuration: AppFolio, Buildium, Yardi, or direct
Dedicated service line assigned to your portfolio
30-minute confirmation SLA from ticket submission
Technician GPS tracking link sent to tenant on dispatch
MSA § 3.2 — Dispatch Acknowledgment
"Service Provider shall issue a written Dispatch Confirmation within thirty (30) minutes of receiving a service request during Business Hours (Mon–Sat, 7:00 AM–8:00 PM local time). Emergency requests submitted outside Business Hours shall receive confirmation within sixty (60) minutes. Confirmation shall include technician name, estimated arrival window (not to exceed 4 hours), and ticket reference number."
Process Flow
SLA Configuration
Response Windows & Escalation Thresholds
SLAs are configured per property class. Emergency appliance failures (refrigeration, heating in winter) carry a 2-hour response window. Standard repairs are scheduled within 24 hours. All windows are logged and reported monthly.
Emergency tier: 2-hour response · refrigeration, heating, water-related
Standard tier: next-business-day scheduling · dishwasher, dryer, range
Monthly SLA compliance report delivered by the 5th of each month
Penalty credits applied automatically for missed windows (§ 4.4)
MSA § 4.1 — Service Level Commitments
"Emergency Service Requests shall receive on-site technician arrival within two (2) hours of Dispatch Confirmation during Business Hours. Standard Service Requests shall be scheduled within twenty-four (24) Business Hours. Service Provider shall provide a Monthly SLA Compliance Report no later than the fifth (5th) calendar day of the following month, detailing response times, resolution rates, and any SLA credits issued under § 4.4."
Process Flow
Quarterly Performance Review
Metrics, Escalations & Contract Renewal
Every 90 days we deliver a performance packet: ticket volume, first-visit resolution rate, average response time by property, and any escalation cases with root-cause analysis. This is the data your board needs for vendor review.
QBR packet: FVR rate, avg response time, ticket volume by property
Escalation log with root-cause analysis for any callbacks
Parts cost transparency report — labor vs. materials breakdown
Contract renewal or amendment discussion initiated at Day 85
MSA § 7.1 — Quarterly Business Review
"Service Provider shall prepare and deliver a Quarterly Performance Report within ten (10) business days following each calendar quarter. Report shall include: (i) aggregate First-Visit Resolution Rate; (ii) average Dispatch-to-Arrival time by property; (iii) total ticket volume; (iv) Escalation Case Register with root-cause notation; and (v) cumulative SLA credit ledger. Either party may request a review meeting within fifteen (15) days of report delivery."
Process Flow
Every
Credential.
Compliance officers: the full licensing and insurance packet is available as a gated PDF below. Everything your risk manager needs before a conversation.
EPA Section 608 Certification
Universal certification for handling, recovery, and recycling of all refrigerant classes. Required for any refrigeration or HVAC repair involving sealed systems.
NASTeC Appliance Technician
National Appliance Service Technician Certification. Industry standard for major appliance diagnosis and repair across residential and commercial units.
ESCO Institute Certification
Advanced HVACR systems certification covering electrical diagnosis, refrigeration cycle analysis, and system commissioning for multi-unit installations.
General Liability — $2M
Commercial general liability coverage of $2,000,000 per occurrence, $4,000,000 aggregate. Certificate of insurance available on request.
Workers' Compensation
Full workers' compensation coverage for both technicians. Protects property owners from liability in the event of on-site injury.
State Contractor License
Licensed appliance contractor in the state of operation. License number available in the Licensing Packet for your compliance file.
Insurance & Licensing Packet
Certificate of insurance, contractor license copy, EPA certification, and background check authorization — everything your risk manager needs in one PDF.
Request a
Coverage Proposal.
Tell us about your portfolio. We'll return a written proposal within 2 business days — pricing, SLA configuration, and a redline-ready MSA draft.
2.4 hrs
Avg Response Time
89%
First-Visit Resolution
2 days
Proposal Turnaround